Customer Service

The Importance of a Good Booth

A trade show or business convention is a classic way to meet customers. In the twenty-first century world, potential customers are exposed to thousands of options for every aspect of their lives. For something as simple as buying a pair of socks, a potential customer could order socks made from wool from anywhere around the world. A man in Glasgow could order Nepalese socks without ever leaving his flat. With that kind of connectivity, how does a business compete?

Personal Relationship

What is missing from buying products online is a personal relationship. Many customers miss the days of going into a business where he or she knows the owner. In the past, customers knew the owner of the company where they were buying their products. They could walk in, have a conversation with the owner, and leave with everything they needed. When you buy products, there is no personal relationship. Instead, it is just a transaction without feeling.

Many customers miss that personal touch from business interactions.


One way to restore that personal relationship with your customers is to attend trade shows and business conventions. When you have a business venture that you think is going to be appealing to customers, you might want to set yourself apart from other companies. What can a business in the UK offer that the multinational U.S. Corporation does not offer? The local business can offer a local touch that is impossible from across the Atlantic Ocean.

At a trade show, you can set up your booth and meet potential customers in person. Also, you can meet potential investors or employees at the show. In those sorts of situations, your business is going to be the focus. The quality of your product is the most important aspect of any appearance at a convention. Your product is going to be what your customers choose to buy and what your investors choose to invest in. However, they can be convinced based on your own personality, your business model, and your future prospects.

All of these aspects are factors that can mean the success or failure of a business. However, they might not ever know any of this stuff if your booth is not put together well. Your table at the convention needs to be well crafted to entice potential customers, clients, and investors. Hiring professional booth designers is the best way to craft a good booth. The booth should be designed so that everything draws the customer and client’s eyes towards the product and the relevant information.

You should be able to impart a lot of information with your booth, without ever becoming cluttered. Figuring out how to design your booth properly can be very difficult. Since you would not trust an untrained person to work in your own company, why would you trust an untrained person to design your booth? In this instance, that untrained person would be yourself. Designing a table at a trade show can be more difficult than you think, and hiring a professional will ensure that you are putting your product in the best possible light.

Customer Service

Save Your Business with Telephone Answering Services

It is a fact that around 75 percent of customers who call into a business hang up the phone immediately if they reach an automated answering voice service. Many callers refuse to leave messages for the business if they get an answering machine, and most do not ever bother to call back. These issues amount to an enormous sum of missed opportunities which have the potential to be taking your business to the next level if there were just a human being there to answer the phone calls.

Automated systems have become unreliable and are very annoying for most people. Instead of helping a business create a larger customer base they build a negative image in the mind of a caller. About 60 percent of callers have admitted that they get frustrated hearing an automated telephone response and may opt to discontinue business with an organisation completely based solely on this fact. Due to this reason, many businesses irrespective of their size are opting for telephone answering services.

Build and Save Your Customer Base

A business can build and save its customer base merely by opting for a telephone answering service instead of an automated one. Being able to speak with a customer service representative assures a customer that his grievances will be handled at the earliest time and with utmost responsibility. Great customer service leads to word-of-mouth publicity for a business, which can ultimately save a good amount of money in advertising costs.

Today, being able to provide a telephone answering service to your customers is not as tedious as it may seem. A telephone answering service provider offers services for many different types of business simultaneously. Highly skilled virtual receptionists professionally handle all of the phone calls, saving you and your employees a lot of time which can be utilised for other aspects of the business.

What to Look for in a Good Telephone Answering Service

  • Around-the-clock telephone answering service: a 24 hours a day, 7 days a week answering service is perfect for businesses whose customers live in different time zones or have schedules that conflict with your business hours.
  • Call attendants: must be readily available and the customer should never be made to wait on hold for anything for more than 2 minutes.
  • Continuous updating and training: a knowledgeable call attendant will be able to resolve any query of the customer. After the call has been completed, the customer should feel that his issue has been addressed promptly.
  • Experience: the experience of an attendant who has handled a range of different customers comes to the rescue for both your business and your customers.
  • Price: the main objective of hiring a telephone attending company is to reduce the operational cost that a business would incur by using traditional receptionists and other staff for customer relations management.

Quality Customer Service

Telephone answering services are a great way to boost an organisation’s name through prompt, high-quality customer service. People don’t like being kept on hold for long periods of time. Automated systems run in loops and the menus can be very tedious and confusing to manoeuvre through that by the time a customer gets to speak to a person (if he ever does), he is so exhausted and frustrated that he may even take the drastic step of discontinuing the use of your products or services.

It used to be that telephone answering service providers restricted their services to attending calls and taking messages only after business hours, but with developments in technology and outsourcing jobs around the world, calls can now be taken any time of day from anywhere in the world by virtual receptionists who have the ability to connect the call with the concerned personnel in your business. If the concerned person is not available at your end, virtual receptionists are trained to understand the exact needs of the caller or to take messages. Virtual receptionists can also be instructed to relay messages to particular clients and to collect information such as appointment confirmations, schedules for meetings, etc.

Great Service at Low Costs

The telephone call could be the first point of contact between you and your client. Answering telephone calls is a core business activity for the service provider which means that they specialise in everything that is even remotely related to telephonic communication, such as message taking, emergency response, overflow call handling, and outbound services. The virtual receptionists and call attendants are trained and supervised continuously about the intricacies of your particular business and how to handle your clients and customers.

If a person is recruited as a conventional receptionist in your office, they may be busy with many other tasks, such as front office management and trivial administration-related jobs, or even worse, they may be completely idle aside from attending phone calls. More often than not, he or she may not have had any special training for effectively handling customer calls. As an end result, the image of your business may suffer along with its budget. The extra costs for managing this person along with employment taxes and other incentives will add to your operational expenses. Also, if he or she goes on leave or takes unnecessarily long breaks, you run a risk of missing important business calls.

By hiring virtual receptionists through telephone answering services, your business will appear larger and more professional. A team of employees from the service provider handles your account and within the team they specialise in various aspects of your business, thus providing your business with an effective outsourcing process. To a person outside of your organisation, these service providers are employees of your business who are highly skilled and motivated.

Many answering services will offer tailor-made packages according to the special and unique needs of your business. The employees of the telephone answering service will be especially trained to match the requirements of your business, resulting in a more efficient handling of your account.

Message-Direct are based in Ferndown, Dorset and they offer around-the-clock telephone answering services for businesses of all types and sizes. They provide custom-made packages to suit the unique needs of your business. Whether your business is new or well-established, they ensure that your customer’s phone calls are answered promptly, even if he should call in the middle of the night. They have a flexible billing plan and you can rest assured that the service is worth every bit of what you pay.

Customer Service

Solutions Tailored to your Unique Business Situation

It is probably a given that you are busy. You are a business owner and you must juggle many responsibilities, the least of which is developing a solid customer service presence. In today’s competitive business environment, however, it is ever more important to promptly meet and greet customers in both a physical and virtual environment. Answering questions and concerns need to happen sooner rather than later, yet there is only so much time in a day. Add to that the budgetary demands of hiring a dedicated customer service workforce, and it almost becomes too much to realistically handle. Sadly, customer service options are often the first to suffer within a business, yet this does not have to be the case. Netcall solutions, for example, have many quality options to enable you to outsource many your customer service needs, freeing you up to handle other aspects of the business that demand and require your attention.

The Advantages of a Telephone Answering Service

Answering the telephone, and any other means that a current or prospective client has of contacting you, is vitally important today. When seeking out a solution for your customer service needs, it is important to look for a telephone answering service that also has the ability to handle inbound calling. A company that is well established can provide services to nearly any type of business, of any size, throughout the United Kingdom. With modern technology, it is now easily made possible to have incoming telephone calls routed through to an outsourced company while utilising their own skills in the customer service arena. A representative that is trained in portraying a positive image relating to your company can work to get customers the quick attention that they want by professionally answering such calls. There are many different ways to make this happen, from setting a schedule to only having calls answered when you are unavailable, to outsourcing your entire telephone answering system to such a company. A quality telephone answering service can have qualified professional staff members on hand to answer your calls 24 hours a day, every day of the week, and year round. This is service that you customers will certainly grow to appreciate as they can literally talk to a representative of your company at any time, day or night.

Most businesses today are tied down to enough contracts as it is, so they certainly do not one to add yet another one into the mix. A quality and effective telephone answering service will not only offer multiple packages to choose from, many of which include inbound calling options, but they will not hold you to a long term commitment at the same time. With that as an option, there really is nothing to lose. You can decide on a flexible calling plan that fits your particular needs, and then adjust from there. You may decide that this service is not for you, and that is perfectly okay. Feel free to cancel anytime with no hard feelings. More than likely, however, you will grow to appreciate the added value that having such a service can bring to your company, and you will simply make adjustments to your call package along the way. That is all made possible without the hassle of any contract to speak of. Simply call up the company, and either upgrade or even downgrade your package at any time. Again, with this flexibility in tow, there really is no reason not to give this a try. Some companies will even offer you a week of free service to try it out. Now, that is an added bonus certainly worth getting excited about!

How to Choose One Service over Another

So, you have decided to try out a telephone answering service, but you quickly discover that there is a multitude of companies out there to choose from. Some, however, certainly stand out from the rest. Begin by looking for reputation and length of service. A company that has been in business for five or more years is likely to understand the business and will provide you with the virtual presence that you need when focusing on customer service. New companies, however, may not have the ability to do this and the trustworthiness factor is simply not there. So, look for longevity. A company that has been around for a long time has likely built up quite a customer base, and there will be reviews online. Research them. See what others are saying and then make a determination for yourself. Some companies, for example, have become one of the UK’s most trusted call service companies because of their reputation. They are able to offer fulltime call options, and they can provide emergency services when required as well. These are all areas and concepts that a business needs when deciding to outsource their telephone answering service needs.

Just as you are looking to hire such a company out of your desire to increase your customer service offerings, a telephone answering service should demonstrate superior customer service to you as well. After all, you might be a business owner, but in this scenario you become the customer. Look for a company that is known for offering excellent support services to their clients. If they cannot provide you with excellent service, then the odds are high that they will let you and your customers down as well at some point in the future. This is certainly a good scenario. Part of offering this excellent service is to have a seamless and effective integration of the system that they use to work with the way that you currently find helpful. They should be able to note down exactly what information came in with each call received and then route that information through the proper channels, as you require. To do so will be a great asset to you and the way that you do business, and customers will be pleased in the end that they have received a prompt response all around.


Stay Connected in Australia

These days, people are always on the lookout for great deals and ways to save money on the things they use every day. Of the products and services that rank the highest in demand among consumers is their broadband connection, their mobile phone service, and their LAN line. People are used to staying connected using multiple channels and there are no signs that this trend is going to stop anytime soon. This is the reason many top telecommunication companies like Spintel cater to the demands of their consumer clients. Their company offers a full line-up of services so that everyone in Australia can stay connected with the people and things that are most important to them at all times.

Stay Connected

Broadband Connections

Now more than ever, high-speed broadband Internet connections are the norm. No matter whether you prefer a wired or a wireless broadband connection, it is the best way to browse the world-wide web, read the news, watch videos, stream subscription based content, spend time on your favourite social networking platforms, play online games, send Emails and conduct many aspects of an online business. For even faster speeds and reliability, the National Broadband Network (NON) features high-speed fibre connections. When you need to get connected and stay connected to your broadband network, this is a great option for you. This type of connection allows homes with multiple computers and Internet-enabled devices to stay connected and use their favourite sources for entertainment and business purposes.

Broadband services are available for both residential and business customers that want the reliability of a fast Internet connection that can service multiple workstations and devices that connect to the Internet to provide services.

Business and Home Phone Services

Every home and business needs a dedicated phone line. Telephones have always been a staple in homes and businesses across Australia. There is almost no way to be considered a real business if you do not have a public phone number that people can reach you at during scheduled business hours. If people are thinking about doing business with you, they need to know that there are actual people around that can help them if they have a question about your products or services or they want to follow-up on an order that they placed online. Phones keep the communication lines between you and your clients open. If you are looking for ways to cut back on your monthly expenses and combine some of your utility bills, you have to option of purchasing a bundle package that includes both your broadband Internet access and your phone into one convenient bill. Customers have the option to pick from a number of phone line calling plans and Internet access packages to fit their specific calling and data needs, so you never have to overpay for these services. If you find that the package you originally signed up for does not give you enough calling minutes or your data speeds are not fast enough, you have the ability to bump up your package to the next biggest size. Since many of these plans do not require a contract, you have the ability to adjust your package as needed while you are a customer.

If you have an existing phone number and you want to switch your provider over, you are even able to keep your existing phone number. This is helpful for established businesses that are not willing to suddenly change their phone number just because they switched their telephone provider.

Mobile Phone Services

Not that long ago, only very important people like doctors and lawyers were able to afford and have access to mobile phone technology. Over the last decade, this has changed dramatically. Now almost everyone owns their mobile phone and use it many times a day to talk to people, to send text messages, to snap pictures and record videos, to access the Internet. Some people even use their phone as an MP3 player so they can access their favourite songs and tracks. Other people rely on their mobile phone for apps to play games, read the news, track their exercise habits and a million other things. That being said, it is easy to understand why finding an affordable mobile phone service is something that nearly everyone is looking for. There is no worse feeling than being out of range with a wireless connection! The best types of mobile plans allow users to create their own plan based on their mobile phone usage. This makes the most sense because not everyone uses their mobile phone in the same way. For instance, if you rely heavily on voice, this does not mean that you use a lot of data or need unlimited text messages. Many wireless providers enforce strict calling plans that cannot be customised. If you want a lot of voice minutes, you will most likely have to pay a higher monthly price because the provider assumes that you need unlimited text messages and a high rate of data. Even worse, these types of providers also require their customers to sign up for one or two-year contracts in order to qualify for special offers and other incentives that are used to get them to sign up in the first place. If given a choice, most consumers would prefer to have the freedom to custom-build their own mobile phone plans. This type of approach is a great way to keep your monthly mobile bill at a manageable cost while paying for the amount of usage that they are actually using. Mobile services may also be bundled with other services for one central bill.

Find a Plan That Is Right for You

If you are ready to start streamlining your residential or business bills, bundled services are a great solution to get you connected via high-speed Internet, phone services available using VoIP, and cellular phone services. All of these services can be customised so you have the services you want without having to overpay for services you do not want or use.