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Customer Service

Shipping your car is tricky business. Here is how you can find dependable carrier

Shipping from one place to the other is the most dreadful task one can imagine, especially if the place is too far to drive or even impossible to drive. In such situations you look for car carrying services that are reliable and provide excellent services.

A vehicle is an important possession and everyone wants to keep it safe as well as secure when moving. So, you always plan to find car moving company that can take care of your possession like you do in your absence. While choosing a carrier service there are many important factors that needs a consideration like the vehicle they would be travelling on, how much would it cost, security measures taken during the transportation with convenience. An experienced car shipping company will not only help you ship your car to the new destination, but would also provide you your mental peace of mind.

Finding a shipping service in your budget

Transporting your vehicle yourself is not always an option and hence, there are car moving services available that can help you move your car without any problems. But one thing that concerns most of the car owners is the shipping cost. Don’t worry! Today you can find shipping companies that offer you services at low costs that what you would have paid doing it yourself.

Look for services

Find Car Carrier that provides good services at low costs is like icing on the cake. While looking for a shipping company you must check different services offered by the company. With many competitors in market today, there are many companies who provide good handful of services even at lower costs. All it requires is a little bit of research and find the dependable one.

Shipping methods

This is something that owner needs to think wisely. When you approach a shipping company they would often ask you about the shipping method you would want to opt for; closed carrier or open carrier. Both have their own advantages and disadvantages with difference in cost. It is always best to choose close carrier if you are shipping long distances because then your vehicle would be protected from harsh weather conditions. This method is obviously expensive than the latter but is definitely the best option if you own a luxury car.

So, when looking for car shipping companies does a thorough research and only select the most dependable one.

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Customer Service

Call Center Outsourcing And Your Business

As one of the most integral points in your whole business, your call center is the lifeblood of your connection with your clients. If your customers have a question or if your customers need assistance, the call center is the first line of defense. You may even do outbound sales calls from your call centers to feel out potential customers before moving them up the chain of command to your sales people.

But business is expensive. Call centers are expensive. You may be fretting about overhead and not know where to turn to trim costs, and your call center may be one of the first expenses on the chopping block. But hold off on that just yet; call centers are vital for the continued success of your business. As the owner or upper management in your operations do you want to be answering every query from your customers?

people working in call center

With all these opposing forces in your fore, you could be a logjam; but you may still need to do something. Rather than cutting your phone force altogether, there are other less severe actions. In truth call center outsourcing may be the ticket for your business. You may not think that something like this would work for you but if you take a moment to consider it you may discover that call center outsourcing actually makes perfect sense!

Scalability: One of the most grating things about an in-house call center is all the time spent doing not all that much. Yes, your call center is valuable when it’s being used, but when you have people sitting around, not taking calls, not fielding online queries from customers, using electricity, and getting paid, that’s a real problem. When you outsource your call center you will only pay for what you use. Moreover, when you need more people to be there for your heavier call flow hours, you will have that.

Expertise: When you partner with an outsourced call center they make it their job to know your business inside and out; perhaps even better than you know your business yourself. They draw on that expertise to make your call center more streamlined and better than it’s ever been before.

Management: Your in-house call center may have a “manager” that’s there some of the time; that may even be you. But an outsourced call center has managers on staff always. That means 24 hours a day 7 days a week your customers calls will be answered by a respectful and knowledgeable operator and if they don’t know something there will be managers there to come in for the assist.

Cost-Control: All of these call center operations are going to come at a cost. But ask yourself; what is that cost related to what you are paying now to operate your in-house call center? If you crunch the numbers, you are likely going to see a wide divergence between what you pay for your in-house call center and what you can pay for an outsourced call center.

Quality Control: Outsourced call centers take their jobs very seriously. So there are always quality controls in place. What with data being easier to store than ever, you are going to be able to have reams of tape on your own call center calls, available for you to review and respond to for some time.

Of course call center outsourcing is something that is new and different and may not seem to have a place in your business. Do the math and you will see how much sense and dollars outsourced call centers can make you!

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Customer Service

How Do Companies Provide Customer Services?

You have a lot of competitors when you are a business owner. There are different things that you do to make your business work, but your competitors always win and you are always far behind them. Sometimes, you break down in life thinking that no matter how hard you would try, you would never be able to succeed and flourish your business in the direction that you wish to.

But have you ever wondered about why your competitors are ahead of you and your business? That’s because they are brands and they use practical tips for branding. Once they have created their brands, their only aim is to provide customer service to the existing and new customers, so that they gain their loyalty.

Here’s a list of some of the most important things that companies do to provide the best customer services in the market:

Customer Services

  • By creating a brand Like I mentioned earlier, your competitors are ahead of you because they are BIG BRANDS and probably some of the major brands in town. If you want to at least exist in the race of competition with them, it is essential for you to transform your business into a brand.
  • By being there for the customersHow many times are you there for the customers? Have you ever wondered about the way your competitors handle the customers? If not, then try paying attention or finding out everything about it. Customers can be impressed only when you provide them with good customer services. It’s simple – you may not have a unique product to sell out to them, but if you have a polite customer service team, the customer is all yours!
  • By being polite No matter how rude the customer is, your team is not supposed to ‘lose it!’ The customer service team of any organization or business is expected to be polite and soft to the customers. Unless the team is polite enough, it can never win the trust of the customers.
  • By making the customers understand about the brand and the motive of the company The customer has got nothing to do with your product – there are many products like yours and probably at lesser prices. However, if you build and develop healthy relations with him, he is bound to get attracted to you, your business and your brand. This way, you gain his confidence and turn him into a loyal customer.
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Customer Service

10 Questions to Ask Yourself for a More Efficient Customer Service Operation

How do I reconcile my executive level management’s requirements for better customer service with their restrictions on hiring?

As a client service centre manager, you’re caught between a rock and an exceedingly hard place: the executives want excellent customer service numbers but leave you little to no wiggle room to hire additional staff. An impressive stat a business industry publication, indicates that 60 percent of consumers say that they would pay more for better customer service. Here are 10 questions you should you ask yourself to determine whether your client service centre is operating at maximum efficiency while providing a high level of customer service.

  1. What calls are coming in?

You need a smart call tagging system that assigns a specific marker to each type of call so that you can track repeat issues and come up with a solution to handle them.

  1. What times do they come in?

You need precise data that lets you know peak times for particular issues to ensure that you’re fully staffed during key hours. Your dashboard should operate automatically so that you can log in and verify that peak call times are effectively staffed but not overscheduled and operating at a loss.

  1. What is our AHT?

Average handle time (AHT) is one of the most crucial statistics in a call center service. This number can be unnecessarily high due to factors you can take action to manage, such as poor employee training, slow computers, and unnecessarily long hold times.

  1. Do you have rushes?

Does your existing call centre software solution give you accurate data on when “rush hours” hit? If you don’t have access to this vital information, you’re dropping the ball.

  1. Could part time or remote call takers help?

It may be time to consider bringing in outsourced overflow staffing to help you cover rush hours and last-minute substitute staffing needs.

  1. Are standard 8-hour shifts doing the trick?

Is it time to re-evaluate your shift assignment system? If standard 8-hour shifts leave you overstaffed during lull times and short-staffed during peak hours, you need a better scheduling solution.

  1. Am I using scheduling software?

Still handling scheduling with a dry erase board? It’s time to upgrade your scheduling software to make sure you’re efficiently staffing to keep the higher-ups satisfied with both customer service numbers and hiring restrictions.

  1. Does the software I use import call stats and use that to determine scheduling?

If your client service centre software isn’t giving you useful stats and using them to automatically determine employee scheduling, you’re behind the times.

  1. Does my call centre software measure response time?

You need accurate reporting on another vital metric: time to resolve. This is a key indicator of your customer service level that means low hold times for customers, low cost per call, and low average handle time. It’s the trifecta of call centre service stats, and you need smart software to measure it.

  1. Is what I’m doing working?

You don’t need fancy software to determine whether or not your current system is working. If you’re not seeing the customer service statistics you’re after and know that your company’s executives are concerned about your hiring, absenteeism, and employee morale numbers, it’s time to change courses.

CONCLUSION

To keep customers happy, you need to be on top of key performance indicators you may not have access to if you’re using outdated or underperforming software.

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Customer Service

Things to Know Before Hiring a Family Solicitor

There are many situations in life that will really require the services of a professional in various legal practices. Although it isn’t usually pleasant to have to protect yourself legally, sometimes that’s the only way that you can ensure you are treated fairly. This is unfortunate, but the good news is that there are many solicitors who have gotten into this business because they want to help people to protect themselves or get what they deserve.

Searching for and sorting through family law solicitors in Leeds can be time-consuming, and during your search you’re going to want to ask a few questions before you hire any of these legal professionals. What kinds of questions should you be asking, and what do you want to learn before you hire someone? The information below gives you some important questions to ask any solicitor that you speak to during your search.

How Responsive Will You Be to Me as Your Client?

This is an extremely important question to ask a solicitor before you hire them. Depending on your circumstances, you are quite possibly going to have a lot of questions for your solicitor. You may have questions that need to be answered on a weekly basis, for example, so it’s very important that your representative is available to assist you. In some cases, you need advice on how to proceed with certain decisions, and you may need answers very quickly in order to prevent any serious mistakes from happening. You need a professional that is devoted to helping you, but many people don’t get the kind of service that they really need. The way that a solicitor answers the above question should give you a clear indication of how dedicated the professional will be once they take you as a client.

How Will You Communicate with Me During the Case?

Most legal matters can take months or years to be completely rectified, and many people feel left out of these matters after hiring a solicitor. While some professionals do this because they want to relieve you of these responsibilities, as a client, you may wish to be informed of any action that is being taken on your behalf. A lot of solicitors are now making it a habit to keep their clients very well informed of how their case is progressing. If you do not wish to be informed of every decision, that is fine, but you will want to find a solicitor that is going to give you the kind of service that you feel you need.

How Will You Bill Me?

Depending on the case, some solicitors take their payment from settlements that might occur, but this is not always the case. In many circumstances, you will need to pay for the services of your solicitor, and it’s important that you understand exactly how this will work. You will want to ask your solicitor exactly how they charge for their services, and when you will need to pay.